help center
Frequently asked questions
Please review our FAQ’s below. If you need further assistance please contact us.
What are your shipping options and rates?
We offer standard shipping and express shipping options via UPS and USPS. Shipping rates vary depending on your location and the shipping method chosen. You can find detailed shipping information during the checkout process.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Please enter your shipping address during checkout to see if we deliver to your location. If there are any issues, contact us.
How long does it take to process and ship an order?
Orders are typically processed within 1-2 business days. Shipping times vary depending on your location and the shipping method selected. You'll receive a tracking number once your order is shipped.
What is your return policy?
See our Return page for full details
Do you offer any promotions, discounts, or loyalty programs?
Yes! We have a loyalty program packed full of benefits, The Fluffle, review the detailed page for more information.
Can I exchange an item for a different size or color?
We currently don't offer direct exchanges. If you need a different size or color, please initiate a return and place a new order for the desired item.
How do I track my order?
Once your order is shipped, you'll receive an email with a tracking number and a link to track your package.
What payments types do you accept?
We accept major credit cards (Visa, MasterCard, American Express).
Is my personal and payment information secure?
Yes, we prioritize the security of your personal and payment information. We use industry-standard encryption technologies to protect your data.
What should I do if I receive a damaged or incorrect item?
Contact our customer service team. We'll guide you through the return process and arrange for a replacement or refund.
Do you have a sizing guide? How do I find the right size?
Yes, we provide a sizing guide on each product page to help you find the best fit. You can also reach out to our customer service team for personalized assistance.
Can I cancel or modify my order after it has been placed?
We aim to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request if the order hasn't shipped yet.
Do you offer gift cards?
Yes, we offer gift cards that make for perfect presents. You can purchase them on our website and choose the desired amount.
Do you have a physical store or is your business online-only?
We are an online-only clothing company, which allows us to provide you with a seamless shopping experience 24/7.
What materials are your products made from?
Our products are crafted from high-quality materials. You can find detailed information about each product's composition on their respective product pages.
Can I return an online purchase to a physical store (if applicable)?
We currently only accept returns through our online return process. Please follow the instructions on our Returns page for online returns.
Do you offer customization or personalization options for your products?
At this time, we do not offer customization or personalization services for our products.
What is the process for washing and caring for your clothing items?
We provide care instructions on each product page and recommend following those guidelines to ensure the longevity of your clothing.
Do you have a newsletter or mailing list for updates and promotions?
Yes, you can subscribe to our newsletter to receive updates, promotions, and exclusive offers.
What is your privacy policy and how is my data used?
Our Privacy Policy outlines how we collect, use, and protect your personal information. You can find it on our Privacy Policy page.
Are there any restrictions on using discount codes or coupons?
Discount codes and coupons may have specific terms and conditions. Please refer to the details provided with the code for any restrictions.
Can I place an order over the phone?
Currently, we only accept orders through our website's secure checkout process.
Are there any exclusions or limitations on your return policy?
We do not accept returns on sale items. Additionally the cost of shipping returns will be the customers responsibility. Please refer to our Returns page for a comprehensive overview of our return policy, including any exclusions or limitations.
Do you offer bulk or wholesale ordering?
We do offer bulk and wholesale ordering for certain products. Please contact our customer service team for more information and assistance with bulk orders.